Frequently asked questions
What is your return and exchange policy?
We accept returns and exchanges for unused and unwashed products within 7 days of delivery.
To request a return or exchange, please contact us at: shop@houseofsailors.store.
What if I received a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos. We will resolve the issue as soon as possible.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How can I track my order?
Once your order is shipped, you will receive a tracking link on your email or phone number. You can use the link to monitor your order status at any time.
